Topic

Customer Service

A small shop counter with a tablet showing a chat window and a small speech bubble icon labeled as automated, next to an old-fashioned phone.

QuestionsSeptember 29, 2026

Do I Need to Tell Customers They're Talking to a Bot, Not a Person?

California law already requires disclosure when a bot sells to you online, and federal rules now cover AI voices on calls. Here is what actually applies.

A closed shop door at night with a small glowing screen beside it showing a chat conversation.

QuestionsSeptember 29, 2026

Can an AI Chatbot Answer Customer Questions After I Close for the Night?

Yes, for routine questions like hours and pricing. Here's what after-hours AI chat tools actually cover, and where they still need a human the next morning.